Be careful what you order! We are new residents to Shelby and stopped by this morning for a quick breakfast. After placing my order for dine in the manager reviewed our order and asked me "What is a sausage and gravy I biscuit ?" I laughed and replied it's a sausage gravey biscuit with extra sausage. She rolled her eyes and disappeared. She came back with two regular sausage biscuits wrapped. I said that's not what I ordered and she said it was. I started to explain again and she interrupted me saying she didn't care what I ordered. My wife, also tried to explain and the manager interrupted her as well. I immediately asked for a refund and sent my wife out to the car. The manager responded that they don't do refunds! The manager refused to give me a refund and instead made a phone call. She stated to the person she called that she was trying to fix my order but that I was insisting on a refund. I interrupted again insisting on a refund. While she was arguing I stated very clearly, "This was only my second visit to the restaurant, but it would definitely be my last. That no one was going to speak to me in such a disrespectful way and expect me to stand by and do nothing!" I left after the manager finally hung up the phone and gave me back my money. So my advice to the General Manager/Owner, remind your employees that the customer is the reason they have a job and that the customer is always right!
Best breakfast for people on the go like me the only thing is the people working there are rude 90% of the time!!
16 minute wait for chicken after the take my money...lame. it's a chicken place for goodness sake
I love this place but this morning my seasoned fries were very cold and I was disappointed because their fries are always so good.
Stopped in here last weekend and unfortunately was shorted my biscuit in my snack and didn't realize it till I got down the road. Wrote up a short complaint online and the manager picked up the phone and called me the following day to apologize and to offer a free meal my next trip in. Very good of her to do that I will be back!
Bojangles Famous Chicken N Biscuits is a US Restaurant based in Shelby, North Carolina. Bojangles Famous Chicken N Biscuits is located at 803 W Dixon Blvd, Shelby, NC 28152, USA.
Please contact with Bojangles Famous Chicken N Biscuits using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Bojangles Famous Chicken N Biscuits opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Restaurant in Shelby